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Too Much TV Newsletter

Too Much TV: Netflix's Rollout Of Its New UI Appears To Have Temporarily Broke Some Things

Details
Rick Ellis

Here's everything you need to know about the world of television for Thursday, May 29th 2025:

I had a much different newsletter planned for tonight, but pulled it in order to get this breaking news out. 

THE UNFLAPPABLE STREAMING SERVICE HITS A ROAD BUMP
In a world where nearly every major streaming service has serious user experience problems they can't seem to fix, Netflix has long been the platform able to be consistently reliable. Sure, there have been some growing pains with its delivery of live streaming events. But those problems seem to have been resolved and even when a popular live stream was unavailable, the rest of Netflix still seemed rock steady.

That was not the case Thursday evening, when Netflix appeared to go down for a few minutes in North America, the UK and a number of other territories. I'm still trying to gauge the breadth of the outage, which seems to have been connected at least in part to the long-promised rollout of the new Netflix interface.

The outage was troublesome by itself, but when the service returned, it was missing a number of titles entirely. Programs such as Squid Game, Wednesday, North of North, Young Sheldon, John Mulaney Live and Dept Q. were either missing from the service or the episodes were shown without the ability for subscribers to watch the show. 

The loss of Dept. Q was especially bad timing, given the series premiered on Thursday to solid reviews and many subscribers appear to have been in the middle of bingeing the episodes.

Subscribers who attempted to contact Netflix customer service reportedly faced long waits in the aftermath of the outage, but this is the response several people told me they received once there able to get through the backup:

"There have been reports from other customers experiencing the same thing. No worries though, our engineers are already aware and are investigating this issue to get back on track. We do not have details when it will be available but The good thing is there is nothing wrong with your account. In the meantime, we advise everyone to watch other shows temporarily and try that device at later time."

As of the time I write this, most of the shows seem to have been added back onto the service, with Dept Q and Mulaney Live being the latest to return. 

I've reached out to several people at Netflix hoping to get an official comment. But I did speak to a Netflix engineer I know on background and even after the cause of the outage was explained to me. I'm not entirely sure I understand it. 

But the missing titles apparently has to do with the tech stack for the new Netflix UI. For reasons that aren't clear (or at least, weren't shared with me), the database for the new UI either was missing some major titles or wasn't recognizing them for some reason. Which meant that a team had to go in and manually add the titles to the live service.

If you have any information on any of this, you can always reach out to me confidentially at rick@allyourscreens.com or on Signal at @allyourscreens.24.

NOW EVERYTHING IS PART OF THE CULTURE WARS




WHAT'S NEW TONIGHT AND TOMORROW

THURSDAY, MAY 29TH:
And Just Like That.....Season Three Premiere (Max)
Bob's Burgers Season Premiere (Fox)
Death Valley Series Premiere (BritBox)
Dept. Q Series Premiere (Netflix)
Family Guy Season Premiere (Fox)
Grimsburg Season Premiere (Fox)
Jersey Shore Family Vacation Season Premiere (MTV)
Mad Unicorn (Netflix)
Scrublands Season Two Premiere (AMC+)
The Better Sister (Prime Video)
To Get Her (BET+)
The Great North Season Premiere (Fox)

SEE YOU ON FRIDAY!

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  • SELECT `a`.`id`,`a`.`title`,`a`.`catid`,`a`.`language`, CASE WHEN CHAR_LENGTH(`a`.`alias`) != 0 THEN CONCAT_WS(':', `a`.`id`, `a`.`alias`) ELSE a.id END AS `slug`, CASE WHEN CHAR_LENGTH(`cc`.`alias`) != 0 THEN CONCAT_WS(':', `cc`.`id`, `cc`.`alias`) ELSE cc.id END AS `catslug` FROM `tvlfg_content` AS `a` LEFT JOIN `tvlfg_categories` AS `cc` ON `cc`.`id` = `a`.`catid` WHERE `a`.`catid` = :catid AND `a`.`state` = :state AND `a`.`access` IN (:preparedArray1,:preparedArray2) AND (`publish_up` IS NULL OR `publish_up` <= :nowDate1) AND (`publish_down` IS NULL OR `publish_down` >= :nowDate2) ORDER BY CASE WHEN `a`.`publish_up` IS NULL THEN `a`.`created` ELSE `a`.`publish_up` END DESC3.83ms58.03KBParams/plugins/content/pagenavigation/src/Extension/PageNavigation.php:188Copy
  • SELECT `c`.`id`,`c`.`asset_id`,`c`.`access`,`c`.`alias`,`c`.`checked_out`,`c`.`checked_out_time`,`c`.`created_time`,`c`.`created_user_id`,`c`.`description`,`c`.`extension`,`c`.`hits`,`c`.`language`,`c`.`level`,`c`.`lft`,`c`.`metadata`,`c`.`metadesc`,`c`.`metakey`,`c`.`modified_time`,`c`.`note`,`c`.`params`,`c`.`parent_id`,`c`.`path`,`c`.`published`,`c`.`rgt`,`c`.`title`,`c`.`modified_user_id`,`c`.`version`, CASE WHEN CHAR_LENGTH(`c`.`alias`) != 0 THEN CONCAT_WS(':', `c`.`id`, `c`.`alias`) ELSE `c`.`id` END as `slug` FROM `tvlfg_categories` AS `s` INNER JOIN `tvlfg_categories` AS `c` ON (`s`.`lft` <= `c`.`lft` AND `c`.`lft` < `s`.`rgt`) OR (`c`.`lft` < `s`.`lft` AND `s`.`rgt` < `c`.`rgt`) WHERE (`c`.`extension` = :extension OR `c`.`extension` = 'system') AND `c`.`access` IN (:preparedArray1,:preparedArray2) AND `c`.`published` = 1 AND `s`.`id` = :id ORDER BY `c`.`lft`825μs5.19KBParams/libraries/src/Categories/Categories.php:375Copy
  • SELECT u.id, u.name, u.username, u.params FROM tvlfg_users AS u LEFT JOIN tvlfg_user_usergroup_map AS g ON g.user_id = u.id WHERE u.id = '51' GROUP BY u.id401μs1KB/plugins/system/t4/src/t4/MVC/Model/AuthorModel.php:279Copy
  • SELECT enabled FROM tvlfg_extensions WHERE `type` = 'plugin' AND `element` = 'profile'340μs856B/plugins/system/t4/src/t4/MVC/Model/AuthorModel.php:467Copy
  • SELECT profile_key, profile_value FROM tvlfg_user_profiles WHERE user_id = 51 AND profile_key LIKE 'profile.%' ORDER BY ordering226μs1.09KB/plugins/system/t4/src/t4/MVC/Model/AuthorModel.php:420Copy
  • SHOW FULL COLUMNS FROM `tvlfg_users`1.61ms2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `tvlfg_users` WHERE `id` = :userid678μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `tvlfg_usergroups` AS `g` INNER JOIN `tvlfg_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid297μs1.7KBParams/libraries/src/Table/User.php:132Copy
  • SELECT DISTINCT a.id, a.title, a.name, a.checked_out, a.checked_out_time, a.note, a.state, a.access, a.created_time, a.created_user_id, a.ordering, a.language, a.fieldparams, a.params, a.type, a.default_value, a.context, a.group_id, a.label, a.description, a.required, a.only_use_in_subform,l.title AS language_title, l.image AS language_image,uc.name AS editor,ag.title AS access_level,ua.name AS author_name,g.title AS group_title, g.access as group_access, g.state AS group_state, g.note as group_note FROM tvlfg_fields AS a LEFT JOIN `tvlfg_languages` AS l ON l.lang_code = a.language LEFT JOIN tvlfg_users AS uc ON uc.id=a.checked_out LEFT JOIN tvlfg_viewlevels AS ag ON ag.id = a.access LEFT JOIN tvlfg_users AS ua ON ua.id = a.created_user_id LEFT JOIN tvlfg_fields_groups AS g ON g.id = a.group_id WHERE ( (`a`.`context` = :context AND `a`.`access` IN (:preparedArray1,:preparedArray2)) AND (`a`.`group_id` = 0 OR `g`.`access` IN (:preparedArray3,:preparedArray4)) AND `a`.`state` = :state) AND (`a`.`group_id` = 0 OR `g`.`state` = :gstate) AND `a`.`only_use_in_subform` = :only_use_in_subform ORDER BY a.ordering ASC550μs5.31KBParams/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT `name` FROM `tvlfg_users` WHERE id = '51'160μs11.84KB/plugins/system/t4/src/t4/MVC/Router/Content/Router.php:66Copy
  • SELECT username FROM tvlfg_users WHERE id=51109μs856B/plugins/system/t4/src/t4/MVC/Router/T4.php:288Copy
  • SELECT `m`.`id`,`m`.`title`,`m`.`module`,`m`.`position`,`m`.`content`,`m`.`showtitle`,`m`.`params`,`mm`.`menuid` FROM `tvlfg_modules` AS `m` LEFT JOIN `tvlfg_modules_menu` AS `mm` ON `mm`.`moduleid` = `m`.`id` LEFT JOIN `tvlfg_extensions` AS `e` ON `e`.`element` = `m`.`module` AND `e`.`client_id` = `m`.`client_id` WHERE ( ( (`m`.`published` = 1 AND `e`.`enabled` = 1 AND `m`.`client_id` = :clientId AND `m`.`access` IN (:preparedArray1,:preparedArray2)) AND (`m`.`publish_up` IS NULL OR `m`.`publish_up` <= :publishUp)) AND (`m`.`publish_down` IS NULL OR `m`.`publish_down` >= :publishDown)) AND (`mm`.`menuid` = :itemId OR `mm`.`menuid` <= 0) ORDER BY `m`.`position`,`m`.`ordering`1.34ms2.38KBParams/libraries/src/Cache/Controller/CallbackController.php:51Copy
  • SELECT `metakey` FROM `tvlfg_content` WHERE `id` = :id210μs1.63KBParams/modules/mod_related_items/src/Helper/RelatedItemsHelper.php:88Copy
  • SELECT `a`.`id` FROM `tvlfg_content` AS `a` WHERE ( ( (`a`.`id` != :id AND `a`.`state` = 1 AND `a`.`access` IN (:preparedArray1,:preparedArray2)) AND (`a`.`metakey` LIKE :preparedArray3 OR `a`.`metakey` LIKE :preparedArray4)) AND (`a`.`publish_up` IS NULL OR `a`.`publish_up` <= :nowDate1)) AND (`a`.`publish_down` IS NULL OR `a`.`publish_down` >= :nowDate2) LIMIT 52.11ms1.85KBParams/modules/mod_related_items/src/Helper/RelatedItemsHelper.php:152Copy
  • SELECT `a`.`id`,`a`.`title`,`a`.`alias`,`a`.`introtext`,`a`.`fulltext`,`a`.`checked_out`,`a`.`checked_out_time`,`a`.`catid`,`a`.`created`,`a`.`created_by`,`a`.`created_by_alias`,`a`.`modified`,`a`.`modified_by`,CASE WHEN `a`.`publish_up` IS NULL THEN `a`.`created` ELSE `a`.`publish_up` END AS `publish_up`,`a`.`publish_down`,`a`.`images`,`a`.`urls`,`a`.`attribs`,`a`.`metadata`,`a`.`metakey`,`a`.`metadesc`,`a`.`access`,`a`.`hits`,`a`.`featured`,`a`.`language`,LENGTH(`a`.`fulltext`) AS `readmore`,`a`.`ordering`,`fp`.`featured_up`,`fp`.`featured_down`,CASE WHEN `c`.`published` = 2 AND `a`.`state` > 0 THEN 2 WHEN `c`.`published` != 1 THEN 0 ELSE `a`.`state` END AS `state`,`c`.`title` AS `category_title`,`c`.`path` AS `category_route`,`c`.`access` AS `category_access`,`c`.`alias` AS `category_alias`,`c`.`language` AS `category_language`,`c`.`published`,`c`.`published` AS `parents_published`,`c`.`lft`,CASE WHEN `a`.`created_by_alias` > ' ' THEN `a`.`created_by_alias` ELSE `ua`.`name` END AS `author`,`ua`.`email` AS `author_email`,`uam`.`name` AS `modified_by_name`,`parent`.`title` AS `parent_title`,`parent`.`id` AS `parent_id`,`parent`.`path` AS `parent_route`,`parent`.`alias` AS `parent_alias`,`parent`.`language` AS `parent_language` FROM `tvlfg_content` AS `a` LEFT JOIN `tvlfg_categories` AS `c` ON `c`.`id` = `a`.`catid` LEFT JOIN `tvlfg_users` AS `ua` ON `ua`.`id` = `a`.`created_by` LEFT JOIN `tvlfg_users` AS `uam` ON `uam`.`id` = `a`.`modified_by` LEFT JOIN `tvlfg_categories` AS `parent` ON `parent`.`id` = `c`.`parent_id` LEFT JOIN `tvlfg_content_frontpage` AS `fp` ON `fp`.`content_id` = `a`.`id` WHERE `a`.`access` IN (:preparedArray1,:preparedArray2) AND `c`.`access` IN (:preparedArray3,:preparedArray4) AND `c`.`published` = 1 AND `a`.`state` = :condition AND `a`.`id` IN (:preparedArray5,:preparedArray6,:preparedArray7,:preparedArray8,:preparedArray9) AND (`a`.`publish_up` IS NULL OR `a`.`publish_up` <= :publishUp) AND (`a`.`publish_down` IS NULL OR `a`.`publish_down` >= :publishDown) ORDER BY a.ordering ASC1.49ms113.61KBParams/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SELECT `m`.`tag_id`,`m`.`content_item_id`,`t`.* FROM `tvlfg_contentitem_tag_map` AS `m` INNER JOIN `tvlfg_tags` AS `t` ON `m`.`tag_id` = `t`.`id` WHERE `m`.`type_alias` = :contentType AND `t`.`published` = 1 AND `m`.`content_item_id` IN (:preparedArray1,:preparedArray2,:preparedArray3,:preparedArray4,:preparedArray5) AND `t`.`access` IN (:preparedArray6,:preparedArray7)3.67ms5.66KBParams/libraries/src/Helper/TagsHelper.php:448Copy
  • SELECT `c`.`id`,`c`.`asset_id`,`c`.`access`,`c`.`alias`,`c`.`checked_out`,`c`.`checked_out_time`,`c`.`created_time`,`c`.`created_user_id`,`c`.`description`,`c`.`extension`,`c`.`hits`,`c`.`language`,`c`.`level`,`c`.`lft`,`c`.`metadata`,`c`.`metadesc`,`c`.`metakey`,`c`.`modified_time`,`c`.`note`,`c`.`params`,`c`.`parent_id`,`c`.`path`,`c`.`published`,`c`.`rgt`,`c`.`title`,`c`.`modified_user_id`,`c`.`version`, CASE WHEN CHAR_LENGTH(`c`.`alias`) != 0 THEN CONCAT_WS(':', `c`.`id`, `c`.`alias`) ELSE `c`.`id` END as `slug` FROM `tvlfg_categories` AS `s` INNER JOIN `tvlfg_categories` AS `c` ON (`s`.`lft` <= `c`.`lft` AND `c`.`lft` < `s`.`rgt`) OR (`c`.`lft` < `s`.`lft` AND `s`.`rgt` < `c`.`rgt`) WHERE (`c`.`extension` = :extension OR `c`.`extension` = 'system') AND `c`.`access` IN (:preparedArray1,:preparedArray2) AND `c`.`published` = 1 AND `s`.`id` = :id ORDER BY `c`.`lft`468μs5.19KBParams/libraries/src/Categories/Categories.php:375Copy
  • SELECT `name`,`element` FROM `tvlfg_extensions` WHERE `type` = 'plugin' AND `folder` = 'finder' AND `enabled` = 111.25ms976B/administrator/components/com_finder/src/Helper/LanguageHelper.php:135Copy
  • SELECT `title` FROM `tvlfg_finder_taxonomy` WHERE `parent_id` = 1 AND `state` = 1 AND `access` IN (1,5)394μs904B/administrator/components/com_finder/src/Indexer/Taxonomy.php:314Copy
  • SELECT * FROM tvlfg_acym_configuration479μs2.88KB/administrator/components/com_acym/libraries/joomla/database.php:32Copy
  • SELECT * FROM tvlfg_acym_list WHERE type = 'standard'446μs2.28KB/administrator/components/com_acym/libraries/joomla/database.php:32Copy
  • SELECT * FROM tvlfg_acym_field152μs2.31KB/administrator/components/com_acym/libraries/joomla/database.php:32Copy
  • SELECT * FROM tvlfg_acym_form WHERE active = 1 AND type != 'shortcode'119μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:32Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `tvlfg_scheduler_tasks` AS `a` WHERE `a`.`state` = 1207μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT `session_id` FROM `tvlfg_session` WHERE `session_id` = ?151μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `tvlfg_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?124ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy